Deskripsi Pekerjaan
Join STACKph as a Call Center Agent and become a vital part of our customer support team! We're seeking dedicated professionals to deliver exceptional service through voice channels, ensuring customer satisfaction and issue resolution. This virtual position offers a dynamic environment where you'll handle diverse inquiries, troubleshoot problems, and build lasting customer relationships. Enjoy competitive compensation and the flexibility of remote work while contributing to our growing success in the Easy Accounts vertical. Perfect for fresh graduates or career changers, this role provides comprehensive training and career growth opportunities within a supportive team culture.
Tanggung Jawab
- Provide exceptional customer support via inbound/outbound calls
- Resolve customer inquiries and technical issues efficiently
- Update and maintain customer records in CRM systems
- Meet performance metrics including call handling time and CSAT scores
- Collaborate with team members to improve service quality
- Adhere to company policies and data security protocols
- Continuously develop product knowledge and communication skills
Kualifikasi
- High school diploma or equivalent (open for all applicants)
- Excellent communication skills in English and Filipino
- Basic computer literacy and typing proficiency
- Strong problem-solving and active listening abilities
- Ability to work independently in a virtual environment
- Customer service experience preferred but not required
- Reliable internet connection and quiet home workspace
- Positive attitude and willingness to learn