Deskripsi Pekerjaan
Join our dynamic team in Davao City as a Telco Customer Support professional and become the voice of our valued telecommunications clients. We offer an exceptional work environment where your expertise will directly impact customer satisfaction and business growth. Enjoy competitive compensation, comprehensive benefits including health insurance and performance bonuses, and clear career advancement pathways. Our commitment to work-life balance ensures you thrive professionally while maintaining personal well-being. As part of our innovative virtual workforce, you'll leverage cutting-edge communication tools to deliver seamless support experiences. This is your opportunity to develop in-demand skills in telecommunications, customer relationship management, and digital solutions within a supportive culture that values your contributions.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding telecommunications services, billing, and technical support
- Resolve customer issues efficiently using troubleshooting methodologies and product knowledge
- Document all interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with technical teams to resolve complex service disruptions and network issues
- Meet key performance indicators including call quality, resolution rates, and customer satisfaction scores
- Proactively identify opportunities to enhance customer experience and service delivery
- Stay current with product updates, promotions, and regulatory changes in telecommunications
Kualifikasi
- High school diploma (college degree preferred) with 1+ years customer service experience
- Proficiency in telecommunications terminology and service platforms
- Exceptional communication skills with strong problem-solving abilities
- Ability to navigate multiple software systems simultaneously
- Proven adaptability in fast-paced, high-volume contact center environments
- Basic technical troubleshooting skills for network connectivity and device issues
- Self-motivated with reliable home office setup for virtual operations
- Fluent in English and local dialects for effective customer interactions