Deskripsi Pekerjaan
Join Transcosmos as a Retail Account Associate and launch your career in customer service excellence! We're seeking passionate individuals to deliver exceptional support to customers through multiple channels. As a key member of our retail team, you'll handle inquiries, process orders, and resolve issues via chat, email, and phone calls. This role offers a ₱12,000 signing bonus for new hires and competitive monthly compensation of ₱18,000–₱19,500. Perfect for fresh graduates, we provide comprehensive training to develop your skills in communication, problem-solving, and product knowledge. Our dynamic environment encourages growth and offers clear career progression paths. Experience a workplace that values teamwork, innovation, and customer satisfaction while working with a global BPO leader committed to employee development.
Tanggung Jawab
- Respond to customer inquiries and process orders via chat, email, and phone channels
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Update customer databases with accurate interaction records and transaction details
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including response time and resolution rates
- Continuously expand product knowledge to provide accurate information
- Identify opportunities to improve customer service processes
Kualifikasi
- High school diploma or bachelor's degree (fresh graduates encouraged)
- Excellent communication skills in both written and spoken English
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and proficiency with CRM systems
- Ability to multitask in a fast-paced environment
- Previous customer service experience is advantageous
- Must be willing to work flexible hours including weekends