Deskripsi Pekerjaan
Are you passionate about providing exceptional patient care? Tan Tock Seng Hospital (TTSH) is seeking a dedicated Senior Customer Support Associate to join our dynamic Appointment & Contact Centre team. In this pivotal role, you will serve as the primary point of contact for patients, ensuring seamless appointment scheduling and resolving inquiries with empathy and efficiency. We are looking for a professional who thrives in a fast-paced healthcare environment and is committed to delivering excellence in customer service. As a Senior Associate, you will play a key role in optimizing patient experiences and supporting the operational flow of our hospital.
Join us to make a difference in the lives of our community while advancing your career in a world-class healthcare institution.
Join us to make a difference in the lives of our community while advancing your career in a world-class healthcare institution.
Tanggung Jawab
- Handle high-volume incoming calls and inquiries regarding appointments, medical procedures, and hospital services.
- Schedule and confirm patient appointments accurately using the hospital’s database systems.
- Manage patient queues and provide real-time updates to callers to minimize wait times.
- Resolve complex patient complaints or issues promptly and escalate to the appropriate departments when necessary.
- Maintain accurate and up-to-date patient records and contact information.
- Collaborate with medical and administrative teams to ensure smooth operations.
- Provide feedback on common patient concerns to help improve service quality.
Kualifikasi
- Diploma or Degree in any discipline, preferably in Nursing, Business Administration, or Communications.
- Minimum 1-2 years of experience in a customer service or call centre role.
- Strong verbal communication skills with the ability to listen actively and empathize with patients.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) and database management systems.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Customer-centric mindset with a focus on service excellence.
- Fluency in English and Mandarin is highly advantageous.