Deskripsi Pekerjaan
Join ConstantiKnow Inc as a Call Center Representative and kickstart your career in customer service excellence! We're seeking dynamic individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer experiences. Your role will be pivotal in maintaining our reputation for reliable service while directly impacting customer satisfaction.
We offer a competitive starting salary of ₱20,000–₱30,000 per month, with compensation tailored to your BPO experience. But that's just the foundation! Our performance-driven culture rewards excellence through substantial bonuses and incentives—top performers regularly earn significantly more than the base salary. Plus, enjoy comprehensive training, career advancement opportunities, and a supportive team environment.
At ConstantiKnow Inc, we invest in our people. Whether you're an experienced professional or new to the industry, we provide the tools and mentorship to help you succeed. This is more than a job—it's your gateway to a rewarding career in the growing BPO sector.
Tanggung Jawab
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions and maintain accurate call records
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to company protocols and compliance standards
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent (college education preferred)
- Minimum 6 months BPO/customer service experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Basic computer proficiency with CRM systems
- Ability to work flexible shifts including weekends
- Fluent in English with clear pronunciation
- Positive attitude and resilience under pressure