Deskripsi Pekerjaan
Join Qualfon as a Care Specialist and become a vital part of our healthcare technology operations team. In this dynamic role, you'll directly impact patient care by ensuring seamless support for healthcare technology solutions. You'll handle critical service requests, coordinate maintenance schedules, and collaborate closely with engineering teams to deliver timely, effective resolutions. This position offers the unique opportunity to work at the intersection of healthcare innovation and customer service, making a tangible difference in how medical facilities operate and deliver care.
Qualfon provides comprehensive training and a supportive environment where your skills can flourish. You'll gain exposure to cutting-edge healthcare systems while developing expertise in customer relationship management, technical troubleshooting, and process optimization. If you're passionate about technology-driven healthcare solutions and excel in fast-paced, customer-centric roles, this position offers a rewarding career path with competitive compensation and growth opportunities.
Tanggung Jawab
- Manage and prioritize service requests from healthcare technology clients with urgency and precision
- Coordinate maintenance scheduling for medical equipment to minimize downtime
- Liaise with engineering teams to ensure timely resolution of technical issues
- Maintain detailed documentation of client interactions, solutions, and equipment status
- Deliver exceptional customer support aligned with healthcare industry standards
- Proactively identify process improvements for service delivery efficiency
- Collaborate with cross-functional teams to enhance client satisfaction metrics
Kualifikasi
- Minimum 1-2 years of customer service or technical support experience
- Knowledge of healthcare technology systems or willingness to rapidly learn
- Strong problem-solving and multitasking abilities in high-pressure environments
- Excellent written and verbal communication skills in English
- Proficiency with CRM software and ticketing systems
- Ability to work flexible hours including weekends if required
- High school diploma or equivalent; college degree preferred