Deskripsi Pekerjaan
Join Western Union as a Front-Line Associate and become the face of our global financial services network. This pivotal role combines customer service excellence with transactional precision, ensuring seamless money transfer experiences for clients across Kuala Lumpur. You'll represent our brand through professional, compliant service delivery while handling cash transactions, resolving inquiries, and maintaining accurate financial records.
Western Union offers dynamic career growth in a fast-paced environment where your attention to detail directly impacts customer satisfaction. As a key ambassador, you'll master our proprietary systems while adhering to strict regulatory standards. This position is ideal for individuals seeking hands-on experience in financial services with opportunities to develop specialized skills in payment processing and fraud prevention.
Tanggung Jawab
- Process cash transactions and money transfers with 100% accuracy
- Deliver exceptional customer service while adhering to company standards
- Maintain secure cash handling procedures and daily reconciliation
- Resolve customer inquiries regarding transfer services and fees
- Comply with AML/KYC regulations and security protocols
- Upsell financial products based on customer needs
- Document transactions and maintain confidential customer information
Kualifikasi
- High school diploma or equivalent qualification
- Minimum 1 year experience in cash handling or customer service
- Proficiency in basic financial transaction systems
- Strong numerical accuracy and attention to detail
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends
- Basic computer literacy with data entry proficiency