Deskripsi Pekerjaan
Are you ready to take your career to the next level with a global industry leader? Concentrix is currently looking for a dynamic and customer-focused Customer Service Representative to join our team in Cubao, Metro Manila. We are excited to announce openings for our Pioneer Account, offering a fantastic opportunity to work with top-tier clients in a fast-paced, supportive environment.
In this role, you will serve as the face of our brand, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. Whether you are an experienced call center professional or a fresh graduate looking to start your journey, we provide comprehensive training and a pathway for career growth. Join us and be part of a team that values excellence and innovation.
Tanggung Jawab
- Handle inbound and outbound customer calls with a high level of professionalism and courtesy.
- Resolve customer inquiries, complaints, and issues promptly while maintaining a positive customer experience.
- Identify customer needs and recommend appropriate solutions or services to enhance satisfaction.
- Document all customer interactions and account information accurately in the CRM system.
- Collaborate with team leads and support staff to improve service quality and team performance.
- Adhere to company scripts, policies, and quality assurance standards during every interaction.
- Stay updated on product knowledge and service procedures to provide accurate information.
Kualifikasi
- Must be willing to work in Cubao, Metro Manila.
- Must be willing to undergo a training period and pass assessment.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and the ability to build rapport with diverse customers.
- Computer literacy and ability to navigate CRM software effectively.
- High school diploma or Bachelor’s degree (relevant field is an advantage).
- Customer service or call center experience is a plus but not required.
- Ability to work in a fast-paced, target-driven environment.