Deskripsi Pekerjaan
Join PERSOL's dynamic call centre team where every conversation matters and your service helps improve patient experiences. As a Customer Service Associate, you'll be the voice of our organization, providing exceptional support to our valued clients while working in a fast-paced, collaborative environment.
We're looking for compassionate and dedicated individuals who thrive in customer-facing roles. In this position, you'll handle inbound and outbound calls, resolve inquiries, and ensure our patients receive the highest level of service. If you're passionate about making a difference and excel in communication, we encourage you to apply.
PERSOL offers a supportive work culture with opportunities for growth and development. Our team values professionalism, empathy, and a commitment to excellence. With rotating shifts, we provide flexibility while maintaining service excellence around the clock.
Join us in our mission to deliver exceptional customer service that transforms patient experiences. Your contribution will directly impact our organization's success and the satisfaction of those we serve.
Tanggung Jawab
- Handle inbound and outbound calls with professionalism and empathy
- Resolve customer inquiries and issues in a timely manner
- Document all interactions accurately in our customer relationship management system
- Collaborate with team members to ensure consistent service delivery
- Adhere to all company policies and procedures
- Meet performance metrics including call quality and resolution times
- Continuously improve product knowledge and service skills
- Provide feedback to help enhance customer experience
Kualifikasi
- High school diploma or equivalent required
- Previous call centre or customer service experience preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work flexible hours including evenings, weekends, and holidays
- Basic computer literacy and proficiency with customer service software
- Empathy and compassion when dealing with patient inquiries
- Ability to maintain composure under pressure