Deskripsi Pekerjaan
Join EXL Services as a Customer Service Associate and become an ambassador of exceptional support in our dynamic insurance division! This role offers the opportunity to deliver outstanding customer experiences while handling inquiries, resolving issues, and providing guidance on insurance products and services. You'll work in a collaborative environment where your contributions directly impact customer satisfaction and retention.
We're seeking passionate individuals who thrive in fast-paced settings and are committed to excellence. As part of our team, you'll gain valuable exposure to the insurance industry while developing essential skills in communication, problem-solving, and client relationship management. EXL Services provides comprehensive training, career growth opportunities, and a supportive culture that recognizes and rewards performance.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding insurance policies, claims, billing, and coverage details
- Resolve customer complaints and issues efficiently while maintaining positive relationships
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including call handling time, customer satisfaction scores, and first-contact resolution
- Adhere to regulatory compliance standards and company protocols
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous customer service or call center experience advantageous
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and familiarity with CRM software
- Ability to work flexible schedules including evenings and weekends
- Positive attitude and resilience in handling challenging situations