Deskripsi Pekerjaan
Are you passionate about helping others and looking for a rewarding career in the insurance industry? EXL Services is seeking a dedicated Customer Service Associate to join our dynamic team in Pasay City. In this pivotal role, you will serve as a trusted ambassador for our brand, delivering exceptional support and positive experiences to policyholders.
As a representative, you will be responsible for handling inquiries regarding insurance coverage, claims, and policy details. We are looking for individuals who are empathetic, articulate, and capable of resolving complex issues with professionalism. If you thrive in a fast-paced, target-driven environment and want to grow your career with a global leader in business process management, this is the perfect opportunity for you.
Tanggung Jawab
- Handle inbound and outbound customer calls regarding insurance policies, claims, and account inquiries.
- Explain insurance products, coverage options, and terms and conditions clearly to clients.
- Assist customers with processing applications, renewals, and policy amendments accurately.
- Resolve customer complaints and escalate issues to the appropriate team members when necessary.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with internal teams to ensure high-quality service delivery and customer satisfaction.
- Adhere to company quality standards, call scripts, and compliance regulations at all times.
Kualifikasi
- Bachelor’s Degree holder or equivalent work experience in a BPO setting.
- Strong communication skills, both verbal and written, in English.
- Proven ability to handle high call volumes and manage time efficiently under pressure.
- Customer-oriented mindset with a strong focus on problem-solving and empathy.
- Proficiency in using computer systems, email, and CRM software.
- Ability to work in shifts, including night shifts if required.