Deskripsi Pekerjaan
Join CWT Globelink as a Customer Service Co-ordinator (Transshipment) and become the central hub connecting our global logistics network. In this dynamic role, you'll manage critical inquiries from overseas offices and agents, ensuring seamless transshipment operations while maintaining our reputation for excellence. You'll serve as the primary liaison for cargo coordination, resolving complex issues and driving efficient solutions. This position offers the opportunity to work within a fast-paced environment where your communication skills and logistical expertise directly impact customer satisfaction and operational success.
We're seeking a proactive professional who thrives in multicultural settings and possesses a passion for problem-solving. You'll collaborate with internal teams to optimize cargo handling processes and implement best practices in customer service. With comprehensive training and growth opportunities, this role is ideal for individuals looking to advance their career in international logistics while making tangible contributions to our global operations.
Tanggung Jawab
- Manage and respond to inquiries from overseas offices and agents regarding transshipment cargo
- Coordinate end-to-end shipment processes including documentation and tracking
- Resolve customer issues and complaints with timely, effective solutions
- Maintain accurate records of all transactions and communications
- Liaise with internal operations teams to ensure seamless cargo handling
- Monitor shipment timelines and provide proactive updates to stakeholders
- Assist in developing standardized procedures for transshipment workflows
Kualifikasi
- Diploma or Degree in Logistics, Supply Chain Management, or Business Administration
- Minimum 1-2 years of experience in customer service or logistics coordination
- Strong communication skills with fluency in English and Mandarin
- Proficiency in logistics software and Microsoft Office applications
- Excellent problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced, multicultural environment
- Knowledge of international shipping regulations and procedures