Deskripsi Pekerjaan
Are you passionate about delivering exceptional support and building lasting relationships with clients? IWG is seeking a dedicated and enthusiastic Customer Service Executive to join our dynamic team in Casiguran, Aurora. This position sits at the heart of our growing global organization, making it a critical role where you will have the opportunity to shine and deliver outstanding results.
In this role, you will serve as the primary point of contact for our valued clients, handling inquiries with professionalism, empathy, and efficiency. You will be responsible for resolving issues, processing requests, and ensuring that every customer interaction leaves a positive impression. We are looking for individuals who are driven by customer satisfaction and are ready to contribute to a collaborative environment where your skills will be valued. If you are looking for a challenging yet rewarding opportunity to advance your career in a leading global workspace provider, we encourage you to apply.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Provide product or service information and explain complex details in an easy-to-understand manner.
- Update and maintain accurate customer records and databases in the CRM system.
- Collaborate with internal teams to ensure seamless service delivery and issue resolution.
- Identify opportunities to upsell products or services to meet customer needs.
- Adhere to company policies and quality standards during every customer interaction.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Proven experience in customer service or call center operations is an advantage.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using computer applications, including Microsoft Office Suite.
- Ability to work full-time and adapt to a fast-paced environment.
- Strong interpersonal skills and the ability to work well within a team.