Deskripsi Pekerjaan
Join the dynamic team at PERSOL as a Customer Service Officer and take your career to the next level. We are looking for a dedicated professional to manage customer inquiries from our digital platforms, ensuring every interaction is handled with care and efficiency. This is a fantastic opportunity to work in a supportive environment where your contribution directly impacts customer satisfaction and business success.
In this role, you will be the voice of our brand, resolving queries and providing solutions that exceed expectations. We offer a competitive salary package along with an attractive up to 3-month bonus, making this a rewarding role for those looking to excel in customer service. If you possess a positive attitude and a passion for helping others, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via voice and non-voice channels, including calls, emails, and live chat.
- Resolve customer issues and complaints in a timely and professional manner to ensure high satisfaction levels.
- Update and maintain accurate customer records in the CRM system to ensure data integrity.
- Escalate complex or unresolved issues to the appropriate management level or team for further action.
- Adhere to company service level agreements (SLAs) and performance metrics to meet operational goals.
- Proactively identify opportunities to upsell or cross-sell products/services where applicable.
- Contribute to team meetings and training sessions to improve overall service quality.
Kualifikasi
- Diploma or GCE 'N'/'O' Level with relevant customer service experience.
- Strong verbal and written communication skills in English.
- Ability to multitask and prioritize tasks in a fast-paced call centre environment.
- Proficient in using computer applications, CRM software, and MS Office.
- A customer-centric mindset with a problem-solving attitude.
- Reliable and able to work full-time shifts.