Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Concentrix is looking for dedicated Customer Service Representatives to join our growing team at our Cubao location. As a key member of our customer service department, you'll be the voice of our brand, helping customers resolve inquiries, troubleshoot issues, and ensure satisfaction with every interaction.
At Concentrix, we value our employees and offer a supportive work environment, competitive compensation, and opportunities for growth and advancement. If you're a good communicator, problem-solver, and thrive in a fast-paced setting, we encourage you to apply today and become part of our dynamic team.
Join thousands of satisfied employees who have built rewarding careers with us. We provide comprehensive training, flexible scheduling options, and a collaborative culture where your contributions are recognized and rewarded.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently and effectively
- Document all interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet and exceed performance metrics and KPIs
- Provide product knowledge and support to customers
- Identify opportunities for process improvement
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Excellent communication skills in English and Filipino
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience is preferred
- Ability to work in a fast-paced environment
- Basic computer literacy and typing skills
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends and holidays