Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're seeking empathetic and dedicated professionals to deliver exceptional customer experiences in a fast-paced call center environment. As a CSR, you'll be the first point of contact for our valued clients, resolving inquiries, troubleshooting issues, and ensuring customer satisfaction through every interaction. This role requires strong communication skills, problem-solving abilities, and a passion for helping others thrive. You'll work collaboratively within a supportive team while maintaining high standards of service excellence. If you're a proactive individual who thrives in customer-facing roles and wants to grow your career in a reputable company, we encourage you to apply today!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues efficiently while maintaining service standards
- Document all interactions accurately in the CRM system
- Collaborate with team members to improve customer service processes
- Meet performance metrics including call handling time and customer satisfaction scores
- Provide product/service information to customers
- Identify opportunities to upsell/cross-sell products when appropriate
Kualifikasi
- High school diploma or equivalent (bachelor's degree preferred)
- Minimum 1 year customer service/call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Proficient in using CRM software and Microsoft Office applications
- Ability to multitask in a fast-paced environment
- Positive attitude with resilience under pressure
- Basic knowledge of customer service principles