Deskripsi Pekerjaan
We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our dynamic team in Roxas City, Capiz. As the face of our brand, you will play a crucial role in ensuring our clients receive exceptional support and satisfaction. We are seeking individuals who are not only professional but also possess a positive attitude and a genuine desire to help others succeed.
In this role, you will handle a variety of customer interactions, ranging from answering inquiries to resolving complex issues. You will be responsible for maintaining accurate records of all communications and ensuring that our service standards are met at all times. If you thrive in a fast-paced environment and enjoy building lasting relationships with customers, we want to hear from you. We offer a competitive salary and a supportive work environment where your contributions are valued.
Tanggung Jawab
- Manage a high volume of incoming and outgoing customer calls with a professional and polite demeanor.
- Listen to customer concerns and provide accurate information regarding our products and services.
- Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, and selecting the best solution.
- Process orders, forms, applications, and requests in a timely and accurate manner.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the sales and support teams to ensure seamless customer experiences.
Kualifikasi
- High school diploma or equivalent; Bachelor's degree is an advantage.
- Proven experience as a Customer Service Representative or in a similar role.
- Excellent verbal and written communication skills in English.
- Strong computer proficiency, including Microsoft Office Suite and CRM software.
- Ability to remain calm under pressure and handle difficult situations with empathy.
- Strong problem-solving skills and a service-oriented mindset.