Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? TTEC Iloilo is looking for dedicated Customer Service Representatives to join our growing team. As a CSR, you'll be the voice of our clients, providing support and solutions to customers across various channels. This is an excellent opportunity to develop your communication skills, problem-solving abilities, and gain valuable experience in the customer service industry.
At TTEC, we value our employees and offer a supportive work environment with opportunities for growth and advancement. You'll receive comprehensive training to ensure you have the knowledge and skills needed to succeed in your role. Our team-oriented culture encourages collaboration, innovation, and continuous learning.
If you're ready to take the next step in your career and make a positive impact on customer satisfaction, we encourage you to apply for this exciting opportunity at TTEC Iloilo.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat channels
- Provide accurate information and resolve customer issues in a timely manner
- Document customer interactions and maintain detailed records
- Collaborate with team members and team leaders to improve service quality
- Meet or exceed performance metrics including call handling time and customer satisfaction scores
- Stay updated on product knowledge and service procedures
- Identify opportunities to enhance the customer experience
- Participate in regular training sessions to improve skills and knowledge
Kualifikasi
- High school diploma or equivalent; college education preferred
- Previous customer service experience is a plus but not required
- Excellent communication skills in both English and Filipino
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer literacy and proficiency with customer service software
- Positive attitude and willingness to learn
- Ability to work flexible hours including evenings and weekends if needed