Deskripsi Pekerjaan
Are you a people person looking for an exciting opportunity to kickstart your career? Hexaware Technologies is currently hiring Customer Service Representatives to support our Online Magazine Subscription Account. In this role, you will serve as the primary point of contact for our valued subscribers, ensuring they have a seamless experience with their magazine deliveries and digital content access.
We are looking for driven individuals who are eager to learn and grow within a global IT solutions provider. Whether you are a fresh graduate or an experienced professional looking for a stable full-time role, we provide comprehensive training and a supportive work environment. Join us in BGC and help us deliver top-notch service to our readers worldwide!
Tanggung Jawab
- Handle inbound and outbound customer inquiries regarding magazine subscriptions and digital content.
- Assist subscribers with account management, including renewals, cancellations, and upgrades.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process payments and update billing information accurately in the CRM system.
- Collaborate with the team to identify trends and improve service delivery.
- Perform routine data entry and maintain accurate customer records.
- Adhere to company scripts and quality assurance standards during calls.
Kualifikasi
- High School Diploma or Bachelor’s Degree in any field.
- Excellent verbal communication skills in English.
- Basic computer proficiency (MS Office, Email, Internet).
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to work in Bonifacio Global City, Metro Manila.
- No prior experience required; training will be provided.