Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative (TSR) and become the voice of our valued customers! We're seeking passionate individuals to deliver exceptional support experiences through multiple channels. In this role, you'll resolve inquiries, troubleshoot issues, and build lasting relationships with clients while representing our brand with professionalism and empathy. Enjoy competitive compensation, comprehensive training programs, and a collaborative work environment that values your growth. Perfect for fresh graduates and experienced professionals looking to advance their careers in customer service excellence.
Tanggung Jawab
- Handle inbound/outbound calls, emails, and chat inquiries with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, applications, and service requests accurately
- Update and maintain customer records in CRM systems
- Meet/exceed performance metrics including call handling time and resolution rates
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and customer-focused mindset
- Basic computer proficiency with typing skills
- Ability to work in a fast-paced, target-driven environment
- Willingness to work flexible schedules including weekends
- Previous call center experience is advantageous