Deskripsi Pekerjaan
Join TTEC's dynamic customer service team in Iloilo and accelerate your professional growth! As a key member of our customer experience division, you'll directly contribute to client satisfaction while driving team success. This role offers competitive compensation (up to PHP 36,700/month), comprehensive training, and clear career progression pathways within a globally recognized organization. You'll report to a supportive team leader and collaborate with dedicated professionals to deliver exceptional service. TTEC provides a collaborative environment where your problem-solving skills and dedication to customer care will be valued. Whether you're starting your career or seeking advancement, this position offers the perfect blend of challenge and support to help you achieve your professional goals.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while maintaining high service quality standards
- Document interactions and update customer records accurately in CRM systems
- Collaborate with team members to achieve shared performance metrics
- Adhere to company policies and regulatory compliance requirements
- Continuously enhance product knowledge to provide precise information
- Identify opportunities to improve customer experience processes
Kualifikasi
- High school diploma or equivalent (Bachelor's degree preferred)
- Excellent communication skills in both written and spoken English
- Previous customer service experience is advantageous
- Strong problem-solving abilities with attention to detail
- Proficient in using computer systems and CRM software
- Ability to work effectively in a fast-paced team environment
- Positive attitude and willingness to learn new technologies