Deskripsi Pekerjaan
Are you a fresh graduate looking to launch your career in a dynamic corporate environment? We are currently seeking a dedicated Customer Service Support Representative to join a renowned Multi-National Company (MNC) based in Kuala Lumpur. This is an excellent opportunity for individuals who want to develop their professional skills in a supportive and fast-paced setting.
As part of our growing team, you will play a crucial role in maintaining our high standards of customer satisfaction and operational efficiency. We pride ourselves on our inclusive culture and offer a comprehensive training program to ensure every new hire is well-equipped for success. Enjoy a stable 5-day work week with a competitive high basic salary of RM 4,000 – RM 5,000. Our office is conveniently located near major public transport hubs, including the LRT and MRT, making your daily commute effortless and stress-free.
We value career progression and offer clear pathways for advancement within the company. If you possess excellent communication skills, a customer-first attitude, and are eager to learn, we encourage you to apply. Join us and take the first step towards a rewarding career today!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with a focus on professionalism.
- Resolve customer issues, complaints, and escalations efficiently to ensure high satisfaction rates.
- Provide accurate and detailed information regarding products and services to clients.
- Document all customer interactions, feedback, and transactions accurately in the CRM system.
- Collaborate with cross-functional teams to solve complex problems and improve service quality.
- Maintain a positive and helpful demeanor during high-volume periods.
- Assist in the training and orientation of new joiners to ensure team cohesion.
Kualifikasi
- Bachelor’s Degree in any field; Fresh graduates are highly encouraged to apply.
- Excellent command of English; Mandarin proficiency is a strong advantage.
- Strong interpersonal and communication skills with a customer-oriented mindset.
- Ability to work well in a team and adapt to changing priorities in a fast-paced environment.
- Basic computer literacy (Microsoft Office Suite and CRM tools).
- Willingness to undergo comprehensive training.
- Valid identification/passport for employment purposes.