Deskripsi Pekerjaan
Are you a fluent Spanish speaker looking to make a significant impact in the finance industry? EXL Services is seeking a dedicated and empathetic Customer Support Representative to join our dynamic team in Pasay City. As a key member of our Finance Account, you will serve as the primary point of contact for Spanish-speaking clients, ensuring they receive exceptional service and support regarding their financial inquiries.
In this role, you will bridge the gap between our global clients and our valued customers, resolving complex account issues with precision and care. We pride ourselves on delivering positive experiences, and we are looking for candidates who are passionate about helping others and possess a strong aptitude for finance. If you are ready to advance your career in a top-tier BPO environment, we want to hear from you.
Tanggung Jawab
- Handle a high volume of customer inquiries via phone, email, and chat regarding financial products, transactions, and account status.
- Resolve complex account issues and discrepancies to ensure high customer satisfaction scores.
- Assist Spanish-speaking customers with balance inquiries, fund transfers, and general account navigation.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Escalate complex or unresolved issues to senior management or technical support teams promptly.
- Adhere to company policies and financial compliance standards during every customer interaction.
- Identify opportunities to cross-sell relevant financial products to enhance customer value.
Kualifikasi
- Fluent in Spanish and English (both written and verbal communication skills are mandatory).
- Proven experience in Customer Service or BPO environment, with a preference for candidates having Finance or Banking background.
- Strong problem-solving abilities and the capacity to multitask in a fast-paced setting.
- High school diploma or Bachelor’s degree in any field.
- Proficient in using computer applications and CRM software.
- Ability to work night shifts or flexible schedules as required by business needs.
- Punctuality, professional demeanor, and a customer-first mindset.