Deskripsi Pekerjaan
Are you looking for a dynamic career in the tech industry? Concentrix is now hiring Eton Tech Customer Support Representatives to join our growing team in Quezon City. We are dedicated to equipping our employees with cutting-edge technology and top-tier training to help you excel in your role and dominate the customer service landscape.
In this position, you will serve as the first point of contact for clients, providing exceptional service and technical assistance. We value professional growth and offer a supportive environment where your skills are nurtured. Don't miss this opportunity to earn up to ₱29,000 monthly while enjoying the convenience of Free Grab rides. Apply today and take the next step in your professional journey!
Tanggung Jawab
- Provide top-tier technical support to customers via phone, email, and live chat.
- Diagnose and resolve customer inquiries efficiently and accurately.
- Ensure high levels of customer satisfaction through active listening and problem-solving.
- Document customer interactions and issue resolutions in the CRM system.
- Collaborate with team leads to improve service processes and quality standards.
- Stay updated on product knowledge and technical updates to provide accurate information.
- Maintain a professional and positive demeanor during high-volume interactions.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Excellent written and verbal communication skills in English.
- Strong customer service orientation with a friendly and professional demeanor.
- Basic computer literacy and ability to navigate multiple software applications.
- Ability to work in a fast-paced, target-driven environment.
- Willingness to undergo comprehensive training programs.
- Valid ID and availability for on-site work in Quezon City.