Deskripsi Pekerjaan
We are seeking a dedicated Executive, Call Centre (VIP Reservations) to join the dynamic team at Allied Search Pte. Ltd. In this pivotal role, you will serve as the primary liaison for high-profile clients, ensuring seamless and luxurious booking experiences. The successful candidate will manage a diverse portfolio of VIP reservations, coordinate with internal departments, and maintain the highest standards of service excellence.
Your day-to-day will involve handling complex inquiries, processing reservations efficiently, and resolving issues with diplomacy. We are looking for a professional with a flair for hospitality and a strong background in call centre operations. If you thrive in a fast-paced environment and enjoy exceeding client expectations, we want to hear from you.
Tanggung Jawab
- Manage high-volume VIP reservations via phone and email.
- Coordinate complex itineraries and special requests.
- Maintain accurate records in the reservation system.
- Provide exceptional customer service to ensure client retention.
- Liaise with internal teams to confirm bookings.
- Handle escalated complaints with professionalism.
- Update and maintain contact databases.
Kualifikasi
- Minimum 1-2 years of experience in a call centre or VIP concierge role.
- Strong command of the English language (verbal and written).
- Excellent interpersonal and communication skills.
- Ability to multitask and prioritize in a busy environment.
- Proficiency in CRM software or reservation systems.
- High level of professionalism and discretion.
- Relevant hospitality or customer service certification (preferred).