Deskripsi Pekerjaan
Join Concentrix as a Financial Account Representative and become part of a dynamic community driving innovation in tech, finance, and customer experience. We offer more than just a job – we provide a platform to grow your career while delivering exceptional service to global clients. Located at SM Megamall, our state-of-the-art workspace combines collaborative environments with modern amenities. Enjoy competitive compensation starting at ₱22,000 monthly plus free transportation benefits, comprehensive health coverage, and continuous professional development opportunities. Whether you're a fresh graduate or experienced professional, we welcome candidates passionate about problem-solving and customer advocacy. Our culture values diversity, inclusion, and recognition, ensuring every team member thrives. Apply today to shape the future of financial services with industry leaders!
Tanggung Jawab
- Handle inbound/outbound calls for financial account inquiries, including billing, transactions, and account maintenance
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow up on pending cases
- Upsell financial products and services based on customer needs and eligibility
- Adhere to regulatory compliance and company security protocols for sensitive financial data
- Collaborate with team members to optimize service delivery processes
- Participate in regular training to enhance product knowledge and communication skills
Kualifikasi
- High school diploma or Bachelor's degree in Business, Finance, or related field (or equivalent experience)
- Excellent command of English and Filipino with clear communication skills
- Customer service experience in banking, fintech, or BPO environment preferred
- Strong problem-solving abilities and emotional intelligence
- Basic computer literacy with proficiency in CRM software
- Ability to work flexible shifts including weekends and holidays
- Attention to detail and accuracy in handling financial transactions
- Positive attitude and resilience in high-pressure scenarios