Deskripsi Pekerjaan
PERSOL Outsourcing is proud to collaborate with a well-established transport statutory board to recruit vibrant and service-oriented talents for the role of Frontline Service Officer. We are seeking a dedicated professional to join our team in the North Region and represent our esteemed partner in providing top-tier public service.
In this impactful position, you will serve as the first point of contact for the public, addressing inquiries, assisting with service requests, and ensuring a seamless customer experience. You will play a crucial role in maintaining operational efficiency within the transport sector, helping to resolve issues and guide visitors effectively. We value individuals who are approachable, resilient, and eager to learn. This role offers an attractive incentive structure and a supportive environment where your contributions will make a tangible difference. If you are looking for a challenging yet rewarding opportunity to advance your career in customer service, we encourage you to apply today.
Tanggung Jawab
- Provide exceptional customer service and support to the general public and stakeholders.
- Handle and resolve inquiries regarding transport services, regulations, and procedures.
- Manage customer queues and assist in the smooth flow of operations at the service counter.
- Process service requests and update customer records accurately and efficiently.
- Address and escalate complaints in a professional and timely manner.
- Collaborate with team members to ensure a positive and welcoming service environment.
- Assist in administrative tasks and ad-hoc duties as assigned by the supervisor.
Kualifikasi
- GCE N/O Level or Diploma in any field.
- Minimum 1 year of relevant working experience in a customer service or frontline role.
- Strong verbal communication skills with the ability to speak clearly and confidently.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Ability to work in shifts, including weekends and public holidays.
- High level of customer service orientation and problem-solving skills.
- Positive attitude, integrity, and a strong team spirit.