Deskripsi Pekerjaan
Join CBRE's dynamic hospitality team as a Helpdesk/Customer Service Representative, where you'll be the vital link between our hotel/resort operations and our valued guests. This pivotal role demands exceptional communication skills and a proactive approach to resolving guest inquiries, technical issues, and service requests across multiple touchpoints. You'll serve as the primary point of contact for employees and vendors, ensuring seamless coordination and rapid response to maintain the highest standards of guest experience. In this fast-paced environment, you'll leverage your problem-solving abilities to troubleshoot issues efficiently while maintaining professionalism and empathy. Your contributions will directly impact guest satisfaction and operational excellence in one of Metro Manila's premier hospitality destinations.
Tanggung Jawab
- Receive, document, and prioritize incoming service requests from guests, employees, and vendors through multiple channels
- Coordinate cross-departmental communication to resolve technical and operational issues
- Maintain detailed ticket logs and ensure timely follow-up on all pending requests
- Provide exceptional customer support with a focus on first-contact resolution
- Escalate complex issues to appropriate management teams while maintaining transparency
- Assist with guest check-in/check-out processes and basic concierge services
- Conduct regular system checks to ensure operational readiness
Kualifikasi
- High school diploma or equivalent; hospitality or customer service certification preferred
- 1+ years of experience in helpdesk or customer service roles, preferably in hospitality
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and Microsoft Office Suite
- Exceptional verbal/written communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail
- Ability to multitask effectively in high-pressure environments
- Flexible availability including evenings, weekends, and holidays