Deskripsi Pekerjaan
Join Foundever as a Japanese Customer Service Representative and become the voice of our brand in Japan! In this dynamic role, you'll lead customer interactions, create innovative solutions, and inspire exceptional service experiences. You'll collaborate with global teams to transform customer challenges into opportunities, build lasting relationships, and implement best practices that drive satisfaction. Our culture values creativity, continuous improvement, and cross-functional collaboration, offering you a platform to develop professionally while making a tangible impact. If you're passionate about excellence and thrive in fast-paced environments, this is your chance to grow with a leader in customer experience solutions.
Tanggung Jawab
- Deliver outstanding customer support to Japanese-speaking clients via multiple channels
- Represent the brand professionally while resolving inquiries and complaints
- Collaborate with global teams to implement innovative service strategies
- Build and maintain customer relationships through proactive communication
- Continuously improve processes based on customer feedback and metrics
- Maintain accurate documentation of interactions and solutions
- Adhere to quality standards and compliance requirements
Kualifikasi
- Native or fluent proficiency in Japanese (written and spoken)
- Strong English communication skills for cross-functional collaboration
- 1+ years of customer service experience preferred
- Ability to work in a fast-paced, target-driven environment
- Problem-solving mindset with attention to detail
- Proficient in CRM software and digital communication tools
- High school diploma or equivalent required
- Willingness to work flexible schedules including weekends