Deskripsi Pekerjaan
Join SalesOrca International Inc as a Law Firm Intake Specialist and become the critical first point of contact for a prestigious US law firm. This dynamic role combines legal acumen with exceptional customer service to qualify potential clients and ensure seamless onboarding. You'll work in a fast-paced environment where your communication skills directly impact case acquisition and client satisfaction. Our team offers competitive compensation, professional growth opportunities, and the chance to develop specialized knowledge in the legal sector. If you thrive in client-facing roles and want to contribute to meaningful legal outcomes, this position provides the perfect platform to advance your career.
Tanggung Jawab
- Qualify incoming leads by assessing legal needs, urgency, and case viability
- Conduct detailed client intake interviews to gather comprehensive case information
- Accurately document client details and case specifics in CRM systems
- Coordinate with legal teams to ensure smooth client onboarding processes
- Maintain strict confidentiality while handling sensitive client information
- Exceed performance metrics for lead conversion and call quality
- Provide exceptional customer service throughout the initial contact journey
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service, call center, or intake coordination
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to navigate high-pressure situations with professionalism
- Strong organizational skills and attention to detail
- Experience in legal or professional services environment (plus)