Deskripsi Pekerjaan
Join PERSOL Outsourcing as an Operations Team Lead for a leading transportation statutory board in Singapore. This dynamic role offers the opportunity to drive operational excellence within a mission-critical public sector organization. You'll lead a dedicated team in delivering exceptional service standards, optimizing workflows, and ensuring compliance with regulatory requirements. The position combines strategic oversight with hands-on team management, making it ideal for experienced professionals seeking impactful contract work in Singapore's transportation sector.
As a key player in the statutory board's operations, you'll collaborate with cross-functional teams to implement process improvements and enhance customer experiences. This contract position provides exposure to high-stakes environments where precision and leadership are paramount. If you're a results-oriented leader passionate about public service excellence and want to contribute to Singapore's transportation infrastructure, this is your opportunity to make a tangible impact.
Tanggung Jawab
- Lead and mentor a team of operations specialists to achieve performance targets
- Monitor and optimize daily operational workflows for efficiency
- Ensure compliance with statutory board regulations and service standards
- Manage customer service escalations and complex operational issues
- Develop and implement process improvement initiatives
- Conduct regular performance reviews and team training sessions
- Collaborate with stakeholders to align operational goals with organizational objectives
Kualifikasi
- Minimum 3 years of team leadership experience in operations or customer service
- Proven track record in managing high-performing teams
- Strong problem-solving and decision-making abilities
- Experience in transportation or public sector operations preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, regulated environment
- Proficiency in operational management systems and reporting tools