Deskripsi Pekerjaan
Join our dedicated team at Bagan Specialist Centre as a Patient Relations Executive and become the cornerstone of exceptional patient experiences. In this vital role, you'll serve as the primary point of contact between our healthcare facility and our valued patients, ensuring their journey with us is smooth, compassionate, and positive.
As a Patient Relations Executive, you'll be responsible for addressing inquiries, resolving concerns, and maintaining open communication channels that foster trust and satisfaction. You'll work closely with various departments to coordinate patient needs, provide information about services, and ensure all interactions reflect our commitment to excellence in healthcare delivery.
This position offers a unique opportunity to make a tangible difference in patients' lives while developing valuable skills in healthcare communication, conflict resolution, and customer service excellence. If you're passionate about patient advocacy and possess excellent interpersonal skills, we invite you to apply and contribute to our mission of providing world-class healthcare with a personal touch.
Tanggung Jawab
- Act as the primary point of contact for patient inquiries, concerns, and feedback
- Coordinate patient appointments, transfers, and follow-up communications
- Resolve patient complaints and issues with empathy and professionalism
- Maintain accurate records of patient interactions and communications
- Collaborate with healthcare teams to ensure seamless patient experiences
- Provide information about hospital services, procedures, and policies
- Conduct patient satisfaction surveys and analyze feedback for improvements
- Assist in developing and implementing patient service enhancement initiatives
Kualifikasi
- Diploma or Degree in Healthcare Management, Business Administration, or related field
- Minimum 1-2 years of experience in customer service or patient relations
- Excellent communication and interpersonal skills with strong empathy
- Ability to remain calm and professional in challenging situations
- Strong problem-solving and conflict resolution abilities
- Proficient in using healthcare information systems and office software
- Knowledge of healthcare regulations and patient privacy standards
- Fluency in English and Bahasa Malaysia; additional languages are an advantage