Deskripsi Pekerjaan
ELK-Desa Resources Berhad is seeking a dedicated and experienced Senior Executive, Collections to join our dynamic team. In this pivotal role, you will support the Collection Manager in overseeing the day-to-day operations of our recovery department. You will be responsible for supervising a team of Collection Executives, ensuring high productivity, and driving the achievement of monthly collection targets. This position offers a fantastic opportunity for an experienced professional to showcase leadership skills while contributing to the financial stability of the company. You will handle complex accounts, negotiate payment arrangements, and ensure strict compliance with internal policies and regulatory standards.
Tanggung Jawab
- Supervise daily collection operations and monitor team performance to ensure targets are met.
- Handle escalated customer queries and negotiate mutually beneficial payment settlements.
- Prepare and review daily, weekly, and monthly collection reports for management review.
- Train, mentor, and motivate Collection Executives to enhance their skills and performance.
- Ensure strict adherence to company credit policies, procedures, and legal requirements.
- Liaise with internal departments (e.g., Sales, Legal) regarding account status and recovery actions.
- Maintain accurate and up-to-date records of all collection activities in the CRM system.
Kualifikasi
- Diploma or Bachelor’s degree in Finance, Business Administration, or a related field.
- Minimum of 3-5 years of experience in collections, debt recovery, or customer service.
- Proven track record of team supervision or leadership experience within a sales or collections environment.
- Strong negotiation skills with the ability to manage difficult conversations professionally.
- Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software.
- Basic knowledge of credit management principles and debt recovery processes.
- Excellent command of English and Bahasa Malaysia.