Deskripsi Pekerjaan
Join Lexmark International as a Service Delivery Manager and drive excellence in service operations for our global clients. This client-facing leadership role empowers you to oversee the entire lifecycle of contracted services and solutions, ensuring seamless delivery while maintaining the highest standards of quality and client satisfaction. You'll lead cross-functional teams, optimize service processes, and serve as the primary point of contact for client relationships. Your strategic mindset will be crucial in developing service improvement initiatives, managing SLAs, and resolving escalations with precision. At Lexmark, you'll leverage cutting-edge technology and innovation to transform service delivery models while fostering a culture of continuous improvement and operational excellence.
Tanggung Jawab
- End-to-end management of service delivery for multiple client accounts
- Lead and mentor cross-functional teams to achieve service excellence
- Develop and maintain strong client relationships with key stakeholders
- Monitor service performance metrics and implement improvement initiatives
- Manage service level agreements (SLAs) and compliance requirements
- Resolve escalations and ensure timely resolution of service issues
- Coordinate resource allocation and project timelines
- Report on service delivery KPIs to senior leadership
Kualifikasi
- Bachelor's degree in Business, IT, or related field
- Minimum 5 years experience in service delivery management
- Proven track record in client-facing leadership roles
- Strong project management and operational excellence skills
- Expertise in service management frameworks (ITIL/COBIT)
- Exceptional communication and stakeholder management abilities
- Experience managing remote or distributed teams
- Proficiency in service management tools and analytics platforms