Deskripsi Pekerjaan
Are you ready to take the next step in your career with a global leader? Teleperformance is currently seeking a dynamic Team Leader for Workforce Management in Davao. In this pivotal role, you will be at the heart of our operations, leading a team to ensure optimal staffing, performance, and efficiency within our dynamic call center environment. We pride ourselves on a supportive team culture and are committed to providing our employees with competitive salaries and clear pathways for career growth.
As a Team Leader, you will play a critical role in driving service levels, managing attrition, and fostering a high-performance environment. If you have a passion for people management and process optimization, we want to hear from you.
Tanggung Jawab
- Lead and mentor the workforce management team to achieve operational excellence.
- Oversee daily forecasting, scheduling, and attendance management.
- Analyze performance data to identify trends and implement process improvements.
- Conduct regular team huddles and coaching sessions to enhance agent productivity.
- Collaborate with operations management to resolve resource constraints and staffing gaps.
- Ensure compliance with company policies and quality standards at all times.
Kualifikasi
- Bachelor’s Degree holder or equivalent professional experience.
- Minimum of 2-3 years of experience in a Call Center or BPO environment.
- Proven track record in a Team Leader or Supervisory role.
- Strong analytical skills with the ability to interpret data and create reports.
- Excellent communication, leadership, and interpersonal skills.
- Highly organized with the ability to multitask in a fast-paced setting.